www.i-coin.net - i-COIN, a project where the citizen gets the opportunity to influence the new e-government/e-services solutions. Part financed by EU (European Union) and BSR (Baltic Sea Region INTERREG III B).
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The user panel groups
User panel groups were held in Kymenlaakso University of Applied Sciences. Users were invited to join the panels by sending the invitation. Some new people came along with those who had received the invitation, which made the group more versatile and interesting.
The course of the panels was planned beforehand.
                     
Phase 1 Regional user panel groups were held, where pilot was showed and demonstrated to the future users.
People from different ages, business fields and knowledge of e-services attended the user panel groups. After the demonstration proposals of improvements were discussed in workshops. Software was developed by the proposals and feedback that came out in the panels.
Also several transnational demonstration events were held during the project.
 
Phase 2 Feedback was collected from the panels and use to improve the platform. Feedback gave some new prospective to observe the software and made it more suitable for everyone to use it.
 
Later feedback of the pilot was collected from those citizens, who had used the pilot by their own. To collect the feedback, questionnaire were maid by the regional project team. Mostly the feedback was good and users found the service usefully. But there also were some proposals to improve the software, and by those the software was revised and improved. 
Updated: 2008-04-10